We are proud to announce that another Arbor Hospice provider number—our teams that operate out of the Gaylord and Alpena locations—are the recipients of the 2017 Hospice Honors designation for providing excellent care to patients and families from October 2015-September 2016! They were among only three Michigan agencies to receive this national recognition. (In 2016, our Grand Rapids and Muskegon teams were awarded the Hospice Honors designation.)
Hospice Honors recognition is based on results of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS) survey. The CAHPS survey, which is sent to all Arbor Hospice families 30 days following a loved one’s death, highlights 24 quality indicators that measure consumer and patient satisfaction. To achieve Hospice Honors designation, staff needs to receive scores above the national average on more than 20 of the survey’s questions over a six-month period.
Earning Hospice Honors recognition is a testament to the exceptional care our Gaylord and Alpena teams consistently deliver to Arbor Hospice patients and families across a highly rural geography. It’s wonderful to have a tangible measure that supports the excellence we know is demonstrated daily, not just by our Gaylord and Alpena teams, but by every team across the state.